Currently seeking an IT Support Technician to support, troubleshoot, administer, and maintain a wide range of technologies relating to desktops, laptops, printers, mobile devices, various peripherals and other vendor specific hardware and software.  Deploys various hardware and software applications leveraging enterprise deployment tools.  Provides Tier 1 & 2 end-user support by assisting users on hardware and software questions/issues, installing, maintaining, and upgrading equipment, running diagnostics to isolate problems, and recommending possible solutions.

Responsibilities

• Provide Tier 1 & Tier 2 end-user support and hardware/software technical support by expeditiously resolving help desk support tickets.
• Install, configure, troubleshoot and maintain various computer and network hardware including desktops, laptops, kiosks, printers, wireless access points, mobile devices, peripherals, etc.
• Maintain desktop and laptop images by updating and deploying appropriate operating systems and core business applications using native and third-party deployment tools.
• Create support tickets, document issue details and route to proper technician; review active support tickets and ensure timely resolution.
• Respond to end-user questions and needs and provide guidance; Follow up with requestor and confirm issue(s) has been resolved and needs have been met.

• Perform computer upgrades and replace failed systems by coordinating schedules, scope of objectives, and standards.
• Assist outside vendor personnel with problem identification, installation of hardware and peripheral components; coordinate hardware repairs with vendors as needed.

• Assist with network user account management; enable/disable, unlock, password changes/resets, etc.
• Assist with installation, configuration and ongoing maintenance of company point of sale system.
• In coordination with other team members, assist with network software installation and problem troubleshooting as needed.
• Collaborate with team members and IT Manager on continuous process improvement.
• Assist with new user training, creating & maintaining department documentation, policies and procedures as well as enforcing existing corporate policies.
• Other duties as assigned.

Experience/Qualifications

• AA degree in Computer Science or its equivalent.
• 2+ years of experience and knowledge in Information Technology or equivalent combination of education and experience.
• 2+ years of experience supporting Microsoft Windows platforms and Office products.
• Strong troubleshooting skills; Windows OS kernel, driver & firmware compatibility, BSOD’s, system performance tuning, system dump troubleshooting, Windows registry editing and troubleshooting, Etc.
• Strong knowledge and experience of computer imaging deployment tools and operating system/application patch management.
• Basic understanding of networking. Can configure Cisco switch ports and terminate Cat6 cables.
• Ability to communicate effectively with peers and management using an appropriate level of technical and business language concerning assigned work orders, projects, and issues/problems.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from users, managers, etc.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Possess excellent organizational and time management skills.
• Be a team player with outstanding communication skills.
• Possess a valid California Driver License with an acceptable driving record.

The pay scale for this position is $29-$39/hour depending on experience.  To apply, please email cover letter and resume with wage requirements to hr@korbel.com, fax to (707) 824-7381 or complete an application at 13250 River Road, Guerneville, 95446 M-F 8 am to 4:30 pm.

The Security Dept. at Korbel Winery seeks a flexible individual to join our team. Requirements include clean DMV and criminal background and excellent customer service skills. Individual must be able to work all shifts. Possession of a California BSIS Guard Card is desired. All training provided. $22.00 per hour to start with excellent benefits. Korbel Security PPO #120635 / TFF #1605. Send resume or apply: F. Korbel & Bros., Inc. 13250 River Rd., Guerneville, CA 95446, FAX: 707-824-7381, e-mail directly through this ad.

Korbel Champagne Cellars, located in the picturesque Russian River Valley, has been a California Champagne producer in Sonoma County since 1882. With thousands of tourists visiting every year, our winery is nothing short of beautiful.

The Accounting Department is seeking a reliable and enthusiastic Accountant with strong analytical, communication and technical skills. This position will work under the direction of the Accounts Processing Manager and will provide support to the accounts payable, billing/AR and payroll operations. Emphasis placed on timely processing with a high degree of accuracy. The position works closely with two Accounts Processors and one Payroll Administrator; opportunity for advancement to Manager within two years.

• Support the Accounts Processing Manager in all facets of Payroll Administration, A/P & Billing/AR.
• Assist the Payroll Administrator in any payroll functions (including 401k).
• Review/Validate Hourly, Salary and Interim Payrolls.
• Oversee the Monthly close process for Payroll, including preparation of requisite reconciliations and reports, as needed.
• Assist with Quarterly, Annual, and ad hoc projects, as needed. Including Annual audits, Form 1099 and W-2 preparation.
• Conduct A/P check runs weekly. Review/Pursue discount opportunities on vendor invoices.
• Review monthly AP & AR closes, Account Reconciliations, Reports, and if needed, Journal Entries.
• Respond to Vendor and Employee inquiries regarding invoices and check requests; assist in resolving discrepancies.
• Monitor Accounts Payable and Accounts Receivable Balances via Aging reports & prepare analysis of accounts as required.
• Ad hoc reporting as needed

A bachelor’s degree (BA/BS) in accounting or business with a minimum of two (2) years accounting experience. High proficiency in Excel required. Prior experience with ERP systems is highly desirable. Compensation range is $34.50/hour-$46.50/hour.

Full Time positions include the following competitive benefits:
•  Health, Dental and Vision Insurance
•  Flexible Spending and Health Savings Accounts
•  401(k) plan with Company Match
•  Life Insurance
•  Paid Holidays
•  Paid Sick Leave
•  Paid Time Off
•  Tuition Reimbursement
•  Employee Discounts

Please submit a cover letter along with your resume, stating your salary requirements, to F. Korbel & Bros., 13250 River Rd., Guerneville, CA 95446, Attn: HR or email to HR@korbel.com

Our Tasting Room is open 7 days a week from 10 a.m. – 4 p.m.  We are looking for candidates who are highly motivated and customer-service oriented.  In addition to conducting tasting appointments, our tasting room staff may also assist with our POS system, curbside service, and hostess/checking-in guests upon arrival.

Candidates must be at least 21 years of age and available to work up to 25 hours/week, including weekends. The hourly rate is $18.50/hour + tips + commission.  Interested in applying? Applications are available at F. Korbel & Bros., Inc., 13250 River Rd., Guerneville, CA  95446, email hr@korbel.com, or fax resume to (707) 824-7381.